Customer Assistant - #318491

Marks & Spencer


Date: May 14, 2022
City: York, England
Contract type: Full time
Marks & Spencer

Sat 10.00 - 18.00

Sun 11.00 - 17.00


Purpose


  • To deliver a great shopping experience for their customers, putting customers before task every time

  • Champion new ways of working within stores through an open mindset and positive attitude

  • Complete tasks and processes that deliver ‘best in town’ standards

  • Serve and sell across all channels brilliantly well

  • Be the voice of our customer to help us continually improve


Key Accountabilities


  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points

  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

  • Skilled to utilise all digital tools and communication channels to do the job

  • Share customer and colleague feedback to help us do things better

  • Share knowledge and experience with colleagues to support others in building skill and confidence

  • Own their own learning & development and proactively access digital learning solutions

  • Know the daily sales targets, priorities, promotions & selling opportunities

  • Have great product knowledge to sell and recommend our products and services

  • Proactively engage with customers to understand their needs and make recommendations

  • Understand the store priorities and their part to play

  • Complete tasks with pace and in line with SOPs

  • Minimise cost and waste through good process practice

  • Follow safe and legal working practices


Key Capabilities


  • Understands how M&S operates, it’s strategy, future and the role they play

  • Committed to delivering excellent work fast with great attention to detail

  • Open to and acts on feedback, asking for this regularly

  • Sets performance objectives for self in conjunction with line manager and in line with business plans

  • Takes accountability for planning and managing own work efficiently to ensure objectives are met

  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things

  • Effective at communicating their intentions to others; ensures communication is clear and simple

  • In control of their own reactions and considers how to share their perspective to create better reaction for team

  • Copes well with change and work challenges and recovers quickly from its impact

  • Builds positive relationships by being a good listener and getting to know people by establishing a connection


Technical Skills/ Experience


  • Contributing to store sales and cost control

  • Work across the store to get things done right first time within timescales

  • Comprehensive knowledge of customer shopping channels

  • Good level of product knowledge and services across the store

  • Up to date knowledge of the commercial operation and brilliant basics

  • Good level of digital capability and use of digital tools and applications

  • Understand customer needs and spot selling opportunities

  • Adapting to change

  • Good Knowledge of VM principles

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