Senior Sales Advisor - #318492

Winemark


Date: May 14, 2022
City: Carrickfergus, Northern Ireland
Contract type: Full time
Winemark

Job Title




Senior Sales Advisor







Reference Number




SSA-067-032-01







Location




84 Bryansburn Road, Bangor, BT20 3RG






Contract Type




Full-Time Permanent






Closing Date




29/5/2022






Hours- 32 hours a week


Purpose



  • To provide the best level of service to customers, thereby maximising sales and profit

  • To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control

  • To control and operate a Winemark store in the Store Managers absence in accordance with Company policies and procedures



Responsibilities


To assist and support the Manager in the following:



  • staff training and development

  • motivating and encouraging the team to attain sales targets

  • stock management

  • ensuring staff adhere to all Company instructions, policies and procedures

  • ensuring the store is operated in accordance with Company budgets

  • planning and implementing any changes in promotional activity

  • administration, for example, investigating cash / stock discrepancies, payroll and marketing



These responsibilities are in addition to the following:



  • To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display

  • Identifying selling opportunities and acting on these

  • To assume responsibility for housekeeping standards both inside and outside the store according to Company standards

  • To ensure that the premises are safe and secure at all times

  • To comply with the Company regulations with regard to cash handling and administration

  • To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation




  • Any other duties relevant and related to the post



Qualifications


Essential



  • Maths and English GCSE (Grade C or above) or equivalent


OR


1 year previous supervisory experience in a retail or customer focused environment



Desirable



  • NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent

  • WSET Level 1 Wine Certificate; Level 2 also preferred

  • Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits



Skills and Experience


Essential



  • Minimum of 6 months experience in a retail environment

  • To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team.

  • Leadership qualities – to demonstrate your potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.

  • Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required

  • Previous experience of an EPOS system and cash handling

  • Previous experience of stock handling and control

  • Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills

  • Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service

  • Ability to actively sell to customers

  • Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation

  • Excellent standard of dress and appearance



Desirable



  • Previous experience in an off licence environment

  • Previous experience in a supervisory role

  • Interest and/or knowledge of wine




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