Customer Service Representative (Italian Speaking) - #358791

Huntsman


Date: Jun 24, 2022
City: Stockton-on-Tees, England
Contract type: Full time
Huntsman
Job Description:



Huntsman have an exciting opportunity for a Customer Service Representative to join our dedicated team at our regional Advanced Materials contact centre based in Wynyard



Reporting to the Customer Service Team Leader, you will support the delivery of the order fulfilment process and work in an environment that encourages continuous improvement to the defined global processes and outcomes



This role will initially be on a temporary basis for a 12-month fixed term contract. Full training will be provided with development opportunities available



As the Customer Service Representative, you will:



  • Complete the order process from receipt of customer orders.

  • Pro-actively respond to customer queries.

  • Monitor customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact.

  • Log, process and follow up on progress of enquiries, whilst following established procedures.

  • Prepare associated documentation for goods despatch, ensuring all processed despatches are ready for billing and the system is up to date.

  • Refer availability and forecast issues to the daily hotspot meeting for resolution with relevant parties.

  • Create and maintain a close working relationship with Sales Representatives and other Supply Chain, Finance and Logistics team members.

  • Cover for other CSRs when required.




Skills & Experience Required:



  • Fluency in English and Italian is essential, with additional European languages an asset.

  • Relevant experience in a similar role.

  • Good communication skills.

  • Confident in using IT, with SAP experience desirable.

  • Flexibility to adapt to a demanding environment.

  • Educated to degree level is desirable but not essential




About Huntsman:


Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions. For more information about Huntsman, please visit the company's website at www.huntsman.com



#LI-LA1


~IND123



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