Social Services Administrator - #374868

University Hospitals of Leicester NHS Trust


Date: Jul 6, 2022
City: Colsterworth, England
Salary: £18,870 - £19,918 / year
Contract type: Part time
University Hospitals of Leicester NHS Trust
A part-time position has arisen within our Social Services team (30hrs Monday – Friday)



We are looking for an enthusiastic, motivated individual with excellent communication and organisational skills who can work well under pressure with the ability to prioritise their own workload.



To provide a full administration service for the Adult Social Services team across the Clinical Management Group ensuring that the quality standards of the Trust are met.



To provide effective communication, support and guidance to patients, carers, relatives, company representatives and staff of all levels within the multi professional team



The candidate will be expected to use their own initiative and discretion, have an enthusiasm for their work and an excellent ‘team’ working ethos. The successful individual will need to have excellent IT skills and attention to detail will be paramount. Previous clerical and customer service experience is essential.



We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.



Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.



Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:



  • We focus on what matters most

  • We treat others how we would like to be treated

  • We are passionate and creative in our work

  • We do what we say we are going to do

  • We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.




About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)



To provide a full administrative and secretarial service to the Social Services team.




This will include: -



  • Manage the incoming typing to include producing – capacity reports, support plans, rotas, review letters, letters to families and care homes etc.

  • Answer telephone enquiries from all care providers and take messages

  • Maintain the office electronic systems for recording and tracing patient records within the department

  • Undertake all offices duties, including photocopying, scanning and post evaluating and dealing appropriately with all incoming correspondence ensuring that those urgent are passed to the team promptly

  • Organising meeting, ensuring all paperwork is ready, including producing agendas for meetings, and minute taking for internal and external meetings ensuring minutes, actions and patient outcomes are typed and filed as required

  • Manage and prioritise own workload on a day to day basis, which requires using ones own initiative as well as problem solving with support from senior staff

  • To send out completed referrals

  • Ensure all resources are kept up to date i.e. forms, leaflets, IPA’s etc.

  • To be responsible for the monitoring and requesting of all stationery and office equipment and send for authorisation

  • Responsible for the efficient and effective administration of the office including diary maintenance, room and meeting bookings and other administrative arrangements as required.

  • Maintaining files and records according to UHL standards.

  • The post holder is responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.

  • A professional, tactful, discreet and sympathetic manner is needed when dealing with sensitive matters. Use a high degree of communication skills to extract the relevant symptoms and information from patients who may be anxious, deaf, confused and/or who has language difficulties. The ability to deal with distressing calls.

  • Responsible for the initial handling and logging of complaints or other information requests coming in to the clinical office and send to the social workers to respond.

  • To have an understanding of the CMG systems and processes to enable queries to be resolved effectively

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